STORE POLICY

CUSTOMER CARE

MEANPROTEIN will inspire you to achieve your goals by delivering a vast quantity of superior quality protein in an exciting array of flavours. We endeavour to provide the best customer service possible and aim to please every customer with the quality of their box.

DELIVERY, CANCELLATION & RETURNS

When Will I Receive My Box?

Once subscribed, we aim for you to receive your MEANPROTEIN box within the first week of every month. Your first box will be delivered soon after ordering your box. After this, all other boxes will arrive on the first week of the month.

When Will I Be Charged?

You will be charged for your first box on the date that you subscribe. This will be delivered within the first week of the upcoming month. Your first box will be shipped soon after order and after that you will sync with our other monthly customers.

This is a recurring payment which will be billed on the same day each month until cancellation.

If you purchase a one off box, this will billed on the day of purchase and will be shipped within one week. We aim to ship within two days.

What if I Subscribe At The End of The Month?

We will endeavour to get your first box to you within the first week of the month after you subscribe. For example, if you superscribe on the 30th June, you will receive your first box within the first week of July. However, it may be delivered in the second week of the month if our regular orders have already been shipped.

When Can I Cancel My Subscription?

You may cancel your subscription at any time.

How Do Refunds Work?

If you have just begun your subscription, you have 14 days in which to change your mind and cancel your subscription for a full refund. This may take up to 5 days to arrive into your bank account or if you paid with Paypal credit, it will go into your Paypal account. However, if your box has already been shipped, we ask you to return it in an unopened state.

If it is past these initial 14 days, you may cancel your subscription at any time but you will receive no refund for your payment this month and your final box that you have paid for will be delivered within the first week of the month as usual. At this point you will be charged no further as your subscription will be terminated but we hope you will come back again soon for the gains.

Can I Return A Box?

Unfortunately, due to the nature of the products within the boxes, we cannot offer refunds for boxes already shipped to you.

How do I Complain?

We're sorry that something is wrong. If you have any complains please contact us directly here and we will try to help. Our email is meanprotein@yahoo.com or you can fill in the form on the 'contact us' page.

SHIPPING

Shipping is £3.00 per month.

Unfortunately we are only able to deliver to the United Kingdom.

PRIVACY POLICY

1. Introduction

1.1 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.2 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.3 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can also contact us at meanprotein@yahoo.com to ask us to stop collecting your data.

2. Credit

2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).

3. How we use your personal data

3.1 In this Section 3 we have set out:

(a) the general categories of personal data that we may process;

(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(d) the legal bases of the processing.

3.2 We may process data about your use of our website & services including your account data, your profile, any enquires made to us by you, data regarding email notifications or marketing, the customer relationship with us, your purchase history, payments made and any contract information between you and MEANPROTEIN. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. Additionally, your billing address, shipping address, phone number, email address, name, date of birth, gender, card details, transfer details and any other details or comments made to us will be recorded. The source of the usage data is our analytics tracking system (wix.com and Google Analytics) and may be retained by MEANPROTEIN for the monitoring of our website, improving services, communicating with you, upholding subscription contracts with you and ensuring the security of our website. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website & services.

3.3 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.4 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.5 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.6 Please do not supply any other person's personal data to us, unless we prompt you to do so.

4. Providing your personal data to others

4.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.2 Financial transactions relating to our website and services are handled by our payment services providers, wix.com and Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.wix.com/about/privacy and https://www.paypal.com/en/webapps/mpp/ua/privacy-full#1

4.3 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. Transfers of your personal data

5.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

6. Retaining and deleting personal data

6.1 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.2 We will retain your personal data.

Personal data will be retained for as long as necessary to use in court, law or any other necessary means or historical or statistical interests of the company. Once it is no longer required it will be deleted by MEANPROTEIN. Third Parties such as wix.com and Paypal may still have access to this data.

6.3 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7. Amendments

7.1 We may update this policy from time to time by publishing a new version on our website.

7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3 We will endeavor to notify you of changes made to this policy by email.

8. Your rights

8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data.

8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.

8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.

8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8.10 To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.13 You may exercise any of your rights in relation to your personal data by emailing us at meanprotein@yahoo.com in addition to the other methods specified in this Section 8.

9. About cookies

9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

10. Cookies that we use

10.1 We use cookies for the following purposes:

(a) ForceFlashSite is used for the duration of the session. When viewing a mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site.

(b) hs is used for the duration of the session for the purpose of security.

(d) XSRF-TOKEN is for the duration of the session for the purpose of security.

Below are the functionality cookies:

(e) svSession is persistent (Two years) and it identifies unique visitors and tracks a visitor’s sessions on a site.

(f) SSR-caching is used for the session and it indicates how a site was rendered.

(g) smSession is persistent (Two weeks) and it identifies logged in site members.

(h) Below are the third party functionality cookies:

(i) TS* is used for the duration of the session for the purpose of security.

(j) TS01******* is used for the duration of the session for the purpose of security.

(k) TSxxxxxxxx (where x is replaced with a random series of numbers and letters) is used for the duration of the session for the purpose of security.

(l) TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters) is used for the duration of the session for the purpose of security.

11. Cookies used by our service providers

11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

11.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are: _ga, _gid, _gat, AMP_TOKEN, _gac_<property-id>, __utma, __utmt, __utmb, __utmc, __utmz, __utmv. The following cookies may also be used: __utmx, __utmxx, _gaexp, _opt_awcid, _opt_awmid, _opt_awgid, _opt_awkid and _opt_utmc. Find information on how and why these cookies are used here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

11.4 We use Paypal to process and refund payments. This service uses cookies for the functioning of their services, to help improve their performance, to give you extra functionalities, or help them to serve you relevant and targeted ads You can view the privacy policy of this service provider at https://www.paypal.com/va/webapps/mpp/ua/privacy-full#1. Their cookie policy can be found here: https://www.paypal.com/uk/webapps/mpp/ua/cookie-full

12. Managing cookies

12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome)

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox)

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)

(e) https://support.apple.com/kb/PH21411 (Safari)

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge)

12.2 Blocking all cookies will have a negative impact upon the usability of many websites.

12.3 If you block cookies, you will not be able to use all the features on our website.

12.4 There are necessary cookies which, if blocked, will prevent the functionality of the MEANPROTEIN site.

13. Our details

13.1 This website is owned and operated by Rachael Jameson.

13.2 Email meanprotein@yahoo.com for details regarding our address.

13.3 You can contact us: